I chanced upon this really good article titled “Education closes the gap between radiology’s clinical and clerical staffs” By Arturo Hiyagon.
Its a long article so I will not repost it here, you can read it from RT-Image here.
Citing just the abstract – “Learn from someone who has worked on both the clerical and clinical sides of radiology how better patient care and efficient workflow can be attained through increasing the administrative staff’s knowledge and awareness of radiology techniques, procedures, and terms.”
Sounds familiar? It works for PACS Administrators who are not of a radiology background 🙂